Terms of purchase

The customer can choose and order of the products of the Black Crystal webshop. By clicking the choosen product the customer can read the extended information of it.  In case of your shopping purpose you can put the product you want to buy in a virtual bag by clicking the „into the shopping bag” button. By clicking the „ view” button you can find the list of products in the shopping bag and the total amount of the invoice. Here you can double check if the order is right with special regard to the quantity and the prices, which you can modify or correct, too. The shopping bag calculates automatically the total amount of the order.

If you found the quantity of the products in order, checked the total amount and you decided that you want to by them, than just click the „cash desk” button. After that you can decide whether you would like to log in as a registered customer, register as a new customer or you would like to shop without a registration. If you have buyed products in the Black Crystal webshop before, just give your e-mail address and your password you have given by the time of the first registration. If you would like to register as a new customer give the details which are necessary for the shopping and which will be stored by the system and you just have to login next time. In case of a purchase order without registration just give your invoicing  and  shipping address. In the next step choose the appropriate way of shipping (shipping service), and the payment method ( bank transfer, or credit card payment). If you agree with the content of your order just click on the „ order” button in order to send it to us.

Our prices are the valid best prices by the time of the order, which you can find next to the items in the webshop. The prices are gross prices, include the VAT, but exclude the haulage. The haulage can be found before the acceptance of the order and also among the terms of consumption. If mistake or deficiency appears regarding the products or the prices we reserve the right to the correction. The customber will be informed about the new conditions and he can renew his order or both parties can withdraw the contract.

The costs of shipping depends on the value of the order and the destination country.

If you want to see the exact datas, please click here.

The costs of the shipping are defined per order (not per ordered item). They mean the door-to-door delivery.

The processing of the order happens in two workdays.

Correcting data entry errors

Correcting the errors is only possible before clicking the „order „ button .

Confirmation

We send regarding all of the orders an e-mail feedback. It means that you will get an automaticly generated e-mail after the order has sent, and later one regarding the shipping date. In case of telephone reconciliation call one of the phone numbers of Black Crystal. It is possible to ask for a recall so that getting information is absolutely free for you.

Terms of payment

In the Black Crystal webshop you can pay with bank transfer or with credit card.

In case of bank transfer you find the necessary informations for the bank transfer in the “contact” field.

GLS will deliver the ordered Products (3-4 working day). The delivery time of the product is XX workday after the shipping. The customer must check the integrity of the package upon delivery, if the package is damaged it must be noticed to the deliverer. Please do not open and do not take over the damaged package. If after taking over the package a broken product is found inside it shall be reported within 24 hours to us with a photo attached. In this case we send a new product free of charge to the customer.

In case the Black Crystal webshop  fails in its contractual obligation because the product specified in the contract is not available, or not able to provide the ordered service, the customer has to be informed. Black Crystal webshop does not enter into a contract with minors. With the acceptance of the commercial conditions the customer declares that he is major.

The product is taken back just in original wrapping and complete quantitative and qualitative status.

The langueage of the contract is Hungarian and entering into a contract happens in written form.

The customer has the right to withdraw the contract within 15 days without giving any reasons. He has the right of the withdrawal from the day he received the goods. Black Crystal is bound to refund the amount paid by the customer immediately but at least in 30 days. The customer shall bear the costs arising from the return of goods for using the right of withdrawal. The customer won’t be charged with any other costs. Black Crystal however has the right to claim the price of the damages resulting from improper useage of the goods.

Based on the right of withdrawal if the product is not in unexceptional status and it is not resellable, the customer is liable of damage in case the deterioration, wrack or other collapse of the return of the product if  is caused purposely or the negligence of the customer.

We cannot take responsibility for post lack of order or damage! You can download the text of the right of withdrawal (17/1999. edict) from the website of the Hungarian Authority of Consumer Protection.

The product remains in the ownership of the Black Crystal until the total amount will be paid.

According to the law 2001 CVIII. the software of the webshop sends an automatic message from the fact that the order has been accepted. This message does not alter the fact that it is not a contract between the seller and buyer. It is just a notice to the customer that the purchase order has been registered and sent towards to the seller.

In case the costumer does not receive an automatic message its offer validity stops in 48 hours. The customer has the right to withdraw the order in electronic way until the specific performance.  At the beginning of the completion of the order the customer will be informed via e-mail and/or telephone about the approxiate time of delivery and the fact of delivery will also be confirmed. After that the customer can cancel the purchase order personally or through one of our contacts in written form.

Protecting your personal data is higly important for Black Crystal. Collecting personal datas while using our website is equal to the regulations currently in force (Act CXII of 2011on information self-determination and freedom of information). Your personal data are handled confidental and will not be forwarded to third party; except that it is essential to perform the contract (for example: post, courier service)..

The informations given by the customer is stored only to perform the contract, to proof the purchase order later on, or to send newsletters to the customers. The datas will not be forwarded to third party, just in case it contributes to the perform the contract; for example courier service, whom is not allowed to use, store and forward the datas provided by Black Crystal. By handling your personal data we intervene on behalf of the Act LXIII of 1992 on the Protection of Personal Data and the Publicity of Information of Public Interest.

We declare that Black Crystal owns the informations stated on the website. The content of the www.blackcrystalshop.uk is protected by Hungarian and international laws. It is forbidden to sell, to modifiy and redisplay of the informations originating from us. Related to any published material we reserve our rights and enforce in court. Those who register to our webshop will automaticly accept our privacy statements.